Are you unable to access your pictures, documents or other files because of a defective hard drive?  We can help.

We recover data from hard drives that:

• Were dropped, click, buzz, won’t spin, or are not detected/recognized correctly
• Cause your computer to shut down, freeze, not start, or reboot repeatedly
• Contain data that is inaccessible or was deleted accidentally or by a virus

. . . including from:

• PC and Mac desktop and laptop internal drives, external drives, and network attached storage
• USB flash drives, memory cards, and CD/DVDs

These problems can have many causes.  Correct diagnosis is critically important and misguided recovery efforts can do more harm than good.   Our advice is to bring your drive in for a free, no obligation assessment.  We’ll determine the cause of the problem, what data can be recovered, and what the recovery would cost.

Free Assessment.  We do not charge to assess your drive, which includes diagnosing the problem, determining what data can be recovered, and what the recovery would cost.
No Data, No Charge.  If we are unable to recover the data that you want or if the cost is prohibitive, no problem—and no charge.*  Just pick up your drive and we’re done.
Local Lab.  Recoveries are performed by us in our own data recovery lab, not shipped to an affiliate/partner.
Data Recovery Prices.  Our prices range from $350 for most recoveries to $500 plus parts for the most complex*.   (Prices for backing up or transferring user data from drives that are healthy (but unreadable because of Windows problems) are posted in the Computer Repairs section.)

What’s the process?

The following describes how the assessment and data recovery processes work.

The user phones, discusses the problem and schedules an appointment to drop off the hard drive for assessment.  We determine the cause of the problem, what data can be recovered, and what the recovery would cost. A list of recoverable files is e-mailed to the customer and they decide whether or not the cost is acceptable. If the cost is not acceptable, the customer picks up their drive and there is no charge.

If the cost is acceptable, the customer drops off a “transfer drive” with sufficient free space to accommodate the recovered data, an invoice is prepared and paid, and we copy the recovered data to the transfer drive. The transfer drive is picked up and we are done. The original drive is normally retained by us for recycling.

If parts are required to enable the recovery, we obtain them from a donor drive in our inventory, if at all possible. Otherwise, we source a compatible drive, let the customer know its cost and request prepayment for the drive before it’s ordered. If the donor plus recovery cost is not acceptable, the donor is not ordered, the customer picks up their drive and there is no cost.  Once ordered, the cost of the donor is not refundable, no matter the outcome, but if the data the customer desires is not recoverable there is no charge other than what the customer has already paid for the donor.