Remote Support
 | Many computer problems can be fixed using remote support, including virus/ spy-ware protection and removal, tune-up,
e-mail and router set-up, data backup, troubleshooting, etc. Call to discuss the problem and schedule a session. | 
Sample graphic - click it to start the session |
How it Works
By using remote support, the technician can access your computer over the internet, see on his monitor whatever is on your monitor, and use his keyboard and mouse to control your computer as if he were sitting in front of it.
When the session has ended, the technician cannot access or control your computer until you start a new session. Communication between the computers is via a secure, encrypted connection so privacy and security are assured.
Procedure
- Call us (613-592-8485) to discuss the problem and schedule a session
- Read and accept our Terms and Conditions. (The acceptance link is at the bottom of that page.)
- Begin the session by clicking the above Sample graphic
- Approve installation of the browser extension and controls, when prompted
- Provide your Client ID to the technician
...then sit back and watch as the technician fixes the problem
| Note: Some
particularly nasty viruses and malware cannot be fully removed using remote
support and may require that you bring the computer to our shop to complete the removal. |
Cost
The remote support rate is $30 for the first half-hour, then prorated, e.g. 45 minutes costs $45+tax.
PaymentNew customers are required to make a deposit (
$60) to open an account. Any unused balance will be left as a credit toward future services and refunded upon request. If the deposit is insufficient, the balance due can be paid by mailing a cheque, or by credit card.
Established customers are not required to make a deposit and can pay by mailing a cheque, or by credit card.
A PayPal account is
not required. When you click the above "Pay Now" button, you will be directed to PayPal.
- Just enter a payment description and amount (top left)
- click "Pay with your debit or credit card as a PayPal guest" or "Don't have a PayPal account?" (bottom right)
- complete the form with credit card or debit card details.