Remote Support
 | Many computer problems can be fixed using remote support, including virus/ spy-ware protection and removal, tune-up, e-mail and router set-up, data backup, troubleshooting, etc. Call to discuss the problem and schedule a session. | 
Sample graphic |
How it Works
By using remote support, the technician can access your computer over the internet, see on his monitor whatever is on your monitor, and use his keyboard and mouse to control your computer as if he were sitting in front of it.
When the session has ended, the technician cannot access or control your computer until you start a new session. Communication between the computers is via a secure, encrypted connection so privacy and security are assured.
Procedure
- Call us (613-592-8485) to discuss the problem and schedule a session
- Begin the session by clicking the above Sample graphic
- Approve installation of the browser extension and controls, when prompted
- Provide your freshly assigned Client ID to the technician
...then sit back and watch as the technician fixes the problem
PaymentUpon completion of the session, you will be e-mailed an invoice. You can pay it by mailing a cheque, or by credit card.
To pay the invoice by credit card:
- Click either of the payment links in the invoice. (You do not require a PayPal account in either case.)
- Click the "Use your credit card..." link at the bottom of the screen that opens
- Enter credit card details and make the payment